Pioneer Receives National Customer Service Award

Pioneer Telephone Cooperative, Inc., has received Pivot Group’s 2019 Outstanding Customer Experience Award, recognizing excellence in customer service. Pivot Group is an independent research provider that monitors Pioneer Telephone’s customer service efforts via follow up calls made to current customers.

To be selected for the award, companies must achieve a high overall satisfaction rating from customers based on their interactions with the company. Pivot Group asks about their experience, analyzes the data and compares the data to Pioneer Telephone’s peers around the country. The top performing companies are recognized for excellence in customer service.

Blake Callaham, Division Manager of Marketing/Service for Pioneer Telephone said, “We are proud to receive the Outstanding Customer Experience Award. This Award recognizes our ongoing commitment to treat every customer as we would want to be treated. This award is an affirmation of the important work done by our customer service representatives and technicians.”

Pivot Group first offered the Outstanding Customer Experience Award in 2017. Pioneer Telephone will be eligible to receive this award in future years.

For more information about Pioneer, visit GoPioneer.com or call 888.782.2667.

About Pioneer: Pioneer Telephone Cooperative, Inc., and its affiliate companies, “Pioneer,” is one of the largest telecom Cooperative’s in the United States and is nationally recognized as an industry leader in rural telecommunications. Pioneer is a multi-service telecommunications corporation providing service to thousands of accounts in communities encompassing 45 counties in Western and Southern Oklahoma, as well as, 8 counties in Southern Kansas. Pioneer provides an array of telecommunication products and services, including Local Telephone Service, Ethernet Transport Service (ETS), High-Speed Internet, Digital TV, iVideo streaming TV, Cellular, Long Distance, Wireless Broadband, Security Systems, Business Solutions, Fiber Broadband, VoIP and Yellow Pages Advertisement. This institution is an equal opportunity provider and employer. For more information about Pioneer, please call 888.782.2667 or visit our website, GoPioneer.com.

Connie Burcham can be reached at Editor@WatongaRepublican.com